Order management: the parts, in plain words

45 parts and 19 phrases. Apps in this area include Shopify Orders, Shopify Order Printer, Order Desk, Order Editing, OrderPrinterAuto.

Changing an orderorder.changeShowEdits, cancellations, splits and merges made after the order is placed.

Editing an orderorder.change.editShowChanges to the lines or address of an order that is already placed.

How to extend

SlotMany side by sideadmin.slot.order.sidebar account.slot.order_status.mainAn order editing plugin renders its edit controls on the admin order page and the customer's order page.

Part	Litestore today	How to extend
Add an item`order.change.edit.add_item`A change that adds a product to a placed order and charges the difference.	Plugin	Slot · many
Remove an item`order.change.edit.remove_item`A change that removes a line from a placed order and refunds its share of the total.	Plugin	Slot · many
Change quantity`order.change.edit.quantity`A change to the quantity of one line on a placed order, with the price difference charged or refunded.	Plugin	Slot · many
Change address`order.change.edit.address`A change to the shipping address of an order before it ships.	Plugin	Slot · many
Customer edit window`order.change.edit.customer_window`A set time after purchase during which the customer may change their own order before it is sent to fulfilment.	Plugin	Slot · many

Cancelling an orderorder.change.cancelShowStopping an order, why it was stopped, and who may stop it.

How to extend

EventMany side by sideevent.order.cancelledA plugin reacts to a cancelled order through the cancel event.
Core onlyThe cancel itself voids or refunds money and restocks items, so it stays in core.

Part	Litestore today	How to extend
Staff cancel`order.change.cancel.staff`An admin action that cancels the order, voids or refunds the payment and puts the items back in stock.	Core`modules/orders/cancel-order.ts`	Event · manyCore only
Cancel reason`order.change.cancel.reason`A reason from a fixed list (customer request, items unavailable, fraud, payment declined, other) stored on the cancelled order.	Core`modules/orders/cancel-reasons.ts`	Event · manyCore only
Customer cancel window`order.change.cancel.customer_window`A set number of hours after purchase during which the customer may cancel the order from their account.	Core`modules/orders/order-state.ts`	Event · manyCore only

Splitting and mergingorder.change.combineShowTurning one order into several, or several into one.

How to extend

Assistant toolMany side by sideSplitting and merging are left to a plugin tool that writes new orders through the core order path.

Part	Litestore today	How to extend
Split order`order.change.combine.split`An action that moves some lines of an order into a separate order, for example to ship them later.	Plugin	Assistant tool · many
Merge orders`order.change.combine.merge`An action that joins two orders from the same customer into one so they ship together.	Plugin	Assistant tool · many

The order recordorder.recordShowWhat one order holds: its lines, its money, its two statuses and where it goes.

How to extend

EventMany side by sideevent.order.created event.order.paidA plugin reads a new or paid order from the order events instead of writing to the record.
Core onlyOrder totals and the payment ledger are conserved money, so they stay in core.

Part	Litestore today	How to extend
Order number`order.record.number`A short human-readable number, such as #1001, that staff and customers use to refer to the order.	Core`modules/checkout/order-number.ts`	Event · manyCore only
Order lines`order.record.lines`The list of products and variants bought, each with its quantity, unit price and line total at the time of sale.	Core`prisma/schema.prisma`	Event · manyCore only
Order totals`order.record.totals`The stored subtotal, discount, tax, shipping and grand total of the order, so later refunds reconcile against what was charged.	Core`modules/orders/payments/order-amounts.ts`	Event · manyCore only
Payment ledger`order.record.payment_ledger`An append-only list of captures, refunds and adjustments that the order's paid and refunded amounts are summed from.	Core`modules/orders/ledger-revenue.ts`	Event · manyCore only
Payment status`order.record.financial_status`The payment state of the order: pending, authorised, paid, partly paid, partly refunded, refunded or voided.	Core`modules/orders/payment-state.ts`	Event · manyCore only
Fulfilment status`order.record.fulfilment_status`The shipping state of the order (unfulfilled, partly fulfilled, fulfilled or restocked), calculated from its shipments.	Core`modules/orders/fulfillment.ts`	Event · manyCore only
Order addresses`order.record.addresses`The shipping address, or the chosen pickup point, copied onto the order when it is placed.	Core`modules/customers/addresses/format.ts`	Event · manyCore only
Customer note`order.record.customer_note`A free-text note the shopper writes at checkout, shown to staff on the order.	Core`prisma/schema.prisma`	Event · manyCore only
Paid effects list`order.record.paid_effects`The one list of what changes elsewhere in the store when an order is paid, refunded, cancelled or shipped: stock, commission, customer history, emails and the activity log.	Core`modules/orders/order-flow.ts`	Event · manyCore only

How an order is madeorder.createShowThe routes by which an order comes into existence besides a shopper's own checkout.

How to extend

Assistant toolMany side by sideA plugin tool can add an order source, such as a point-of-sale or marketplace import, through the same order creation path.

Part	Litestore today	How to extend
Checkout order`order.create.checkout`An order created from the shopper's cart once the payment provider confirms the payment.	Core`modules/orders/payments/payment-webhook.ts`	Assistant tool · many
Manual order`order.create.manual`An order that staff enter in the admin for a phone, in-person or replacement sale, with the tender (cash, card, bank transfer) recorded.	Core`modules/orders/admin/manual-order.ts`	Assistant tool · many
Saved unpaid order`order.create.unpaid_saved`An unpaid order that staff build and save, then send to the customer to pay later.	Plugin	Assistant tool · many
Invoice payment link`order.create.payment_link`A link sent with a draft order that opens a checkout for exactly that order's lines and price.	Plugin	Assistant tool · many
Copy past order to cart`order.create.copy_to_cart`A button on a past order that puts the same items back into the shopper's cart.	Core`modules/orders/storefront/use-reorder.ts`	Assistant tool · many

Working the orderorder.handlingShowNotes, labels, owners and status controls staff use while handling an order.

How to extend

SlotMany side by sideadmin.slot.order.sidebarTagging, assignment and hold plugins render their controls in the admin order sidebar.

Part	Litestore today	How to extend
Staff notes`order.handling.staff_notes`An internal note on the order that the customer never sees, with each change recorded in the activity log.	Core`modules/orders/staff-notes.ts`	Slot · many
Status controls`order.handling.status_controls`Admin controls that set the payment or fulfilment status by hand and reject moves that are not allowed.	Core`modules/orders/admin/order-status-controls.tsx`	Slot · many
Work queues`order.handling.work_queues`Fixed order lists, such as paid but not yet shipped, whose counts and filters come from one shared definition.	Core`modules/orders/queues.ts`	Slot · many
Order tags`order.handling.tags`Short labels staff attach to an order to filter and group orders.	Plugin	Slot · many
Order assignee`order.handling.assignee`The staff member responsible for working an order.	Plugin	Slot · many
Fulfilment hold`order.handling.hold`A flag that stops an order from being sent to fulfilment until staff release it.	Plugin	Slot · many

Printed documentsorder.documentShowThe paper an order produces: invoices, packing slips and their templates.

How to extend

ProviderMany side by sideorder documentA document plugin adds further document types or template designs beside the core invoice and packing slip.

Part	Litestore today	How to extend
Invoice`order.document.invoice`A printable page listing the order's lines, prices, tax and totals for the buyer.	Core`app/print/orders`	Provider · many
Packing slip`order.document.packing_slip`A printable page listing the items and quantities to pack, with the shipping address and no prices.	Core`app/print/orders`	Provider · many
Custom template`order.document.custom_template`A document layout edited by the merchant, with their own fields, wording and logo.	Plugin	Provider · many
Batch printing`order.document.batch_print`An action that prints the documents for many selected orders in one run.	Plugin	Provider · many
Emailed PDF`order.document.emailed_pdf`A PDF copy of the invoice attached to an order email.	Plugin	Provider · many

Order historyorder.historyShowWhat happened to the order and when, as staff and the customer see it.

How to extend

EventMany side by sideevent.order.paid event.order.fulfilled event.order.refundedA plugin adds its own entries by listening to order events; the timeline reads the activity log.

Part	Litestore today	How to extend
Staff timeline`order.history.timeline`A dated list of the order's events, such as paid, shipped, refunded and notes changed, shown on the admin order page.	Core`modules/operations/activity`	Event · many
Customer progress steps`order.history.customer_progress`The steps (placed, paid, shipped, delivered) shown to the customer on their order page, calculated from the order and its shipments.	Core`modules/orders/order-progress.ts`	Event · many
Account order list`order.history.account_list`The list of a signed-in customer's past orders with status and total.	Core`app/(web)/dashboard/orders`	Event · many

Lists, bulk actions and exportorder.bulkShowWorking on many orders at once.

How to extend

Assistant toolMany side by sidegetRecentOrdersThe assistant reads order lists through its order tools; a plugin adds further bulk actions as tools.

Part	Litestore today	How to extend
Bulk delete`order.bulk.delete`An action that deletes the selected orders from the order table.	Core`modules/orders/admin/table.tsx`	Assistant tool · many
CSV export`order.bulk.export`An export that writes the selected orders, with the chosen fields, to a CSV file.	Core`modules/integrations/admin/export-actions.ts`	Assistant tool · many
Bulk status change`order.bulk.status_update`An action that marks many selected orders as paid or fulfilled at once.	Plugin	Assistant tool · many
Forward to a supplier`order.bulk.forward`A rule that sends selected or matching orders to a supplier or warehouse system by email, file or API.	Plugin	Assistant tool · many

Risk and revieworder.riskShowSignals that an order needs a second look before it ships or is counted.

How to extend

ProviderMany side by sidefraud checkA fraud-check provider scores orders after the order event; core keeps only the review flag and disputes.
EventMany side by sideevent.order.disputedA plugin reacts to a chargeback through the dispute event.

Part	Litestore today	How to extend
Amount mismatch flag`order.risk.amount_review`A flag set when the captured payment differs from the quoted total, so an accountant reviews the order.	Core`prisma/schema.prisma`	Provider · manyEvent · many
Payment dispute record`order.risk.payment_dispute`A record of a payment dispute from the card network, with its reason, amount, evidence deadline and assigned staff member.	Core`modules/orders/disputes.ts`	Provider · manyEvent · many
Fraud score`order.risk.fraud_score`A risk rating calculated from signals such as address mismatch, card checks and IP location, shown on the order.	Plugin	Provider · manyEvent · many

Phrase	Made of
order editing	order.change.edit.add_item order.change.edit.remove_item order.change.edit.quantity order.change.edit.address
post-purchase order editing	order.change.edit.customer_window order.change.edit.add_item order.change.edit.address The customer makes the change from their order page.
draft order	order.create.unpaid_saved order.create.payment_link
manual order	order.create.manual
phone order	order.create.manual
order printer	order.document.invoice order.document.packing_slip order.document.custom_template
packing slip	order.document.packing_slip
bulk print invoices	order.document.batch_print order.document.invoice
order timeline	order.history.timeline
internal notes	order.handling.staff_notes
order tags	order.handling.tags
fulfillment hold	order.handling.hold
cancel order	order.change.cancel.staff order.change.cancel.reason
self-service cancellation	order.change.cancel.customer_window
order export	order.bulk.export
fraud analysis	order.risk.fraud_score
split order	order.change.combine.split
merge orders	order.change.combine.merge
reorder button	order.create.copy_to_cart

Order management

What the phrases mean

Phrases left out

Sources