Order tracking and shipping notifications: the parts, in plain words

33 parts and 15 phrases. Apps in this area include AfterShip, Route, Narvar, Parcel Panel, Wonderment, Shopify order status page.

Shipping notificationstracking.notifyShowMessages sent to the customer as the parcel moves.

Shipping emailstracking.notify.emailShowEmails sent to the customer at each delivery step.

How to extend

SlotMany side by sideemail.slot.shipping_update.below_trackingA plugin adds content below the items in the shipped email.
EventMany side by sideevent.shipment.shipped event.shipment.deliveredA messaging plugin sends its own messages from the shipment events.

Part	Litestore today	How to extend
Shipped email`tracking.notify.email.shipped`An email sent when a shipment is marked shipped, with the carrier and tracking link.	Core`modules/email/templates/order-shipped.tsx`	Slot · manyEvent · many
Delivered email`tracking.notify.email.delivered`An email sent when a shipment is marked delivered.	Core`modules/email/templates/order-delivered.tsx`	Slot · manyEvent · many
Out-for-delivery email`tracking.notify.email.out_for_delivery`An email sent on the day the carrier loads the parcel for delivery.	Plugin	Slot · manyEvent · many
Delivery problem email`tracking.notify.email.delivery_problem`An email sent to the customer when the carrier reports a failed or held delivery.	Plugin	Slot · manyEvent · many

Other notification channelstracking.notify.otherShowShipping messages sent somewhere other than email.

How to extend

ProviderMany side by sideSMS senderAn SMS or push provider sends shipping messages beside email.

Part	Litestore today	How to extend
Account notification`tracking.notify.other.in_app`A message in the customer's account inbox when an order ships, is delivered or is refunded, linking to the order.	Core`modules/messaging/notifications.ts`	Provider · many
SMS update`tracking.notify.other.sms`A text message sent to the customer's phone at a delivery step.	Plugin	Provider · many
Push update`tracking.notify.other.push`A mobile app or browser push message sent at a delivery step.	Plugin	Provider · many

Tracking number and carriertracking.numberShowThe carrier and number that identify a parcel in the carrier's system.

How to extend

ProviderMany side by sidecarrier trackingA tracking provider adds carriers beyond the built-in link list and detects the carrier from the number.

Part	Litestore today	How to extend
Carrier`tracking.number.carrier`The delivery company carrying a shipment, such as USPS, UPS, FedEx or DHL, stored on the shipment.	Core`modules/shipping/admin/shipments.ts`	Provider · many
Tracking number`tracking.number.code`The carrier's reference for one parcel, stored on the shipment and shown to the customer.	Core`modules/shipping/admin/shipments.ts`	Provider · many
Tracking link`tracking.number.link`A link to the carrier's own tracking page, built from the carrier and tracking number.	Core`modules/shipping/tracking-url.ts`	Provider · many
Carrier detection`tracking.number.carrier_detection`A check that matches a tracking number's format to the carrier that issued it.	Plugin	Provider · many

Shipment statustracking.statusShowThe steps a parcel moves through and the dated record of each.

How to extend

EventMany side by sideevent.shipment.shipped event.shipment.delivered event.shipment.failed event.shipment.returnedA plugin reacts to each status change through the shipment events.
ProviderOne per storecarrier status feedOne carrier feed provider per store writes carrier scans onto shipments in place of manual updates.

Part	Litestore today	How to extend
Status steps`tracking.status.steps`The fixed list of shipment states: pending, processing, shipped, on the way, out for delivery, delivered, pickup pending, picked up, failed and returned.	Core`prisma/schema.prisma`	Event · manyProvider · one
Manual status update`tracking.status.manual_update`An admin action that moves a shipment to a new status with an optional note.	Core`modules/shipping/admin/shipments.ts`	Event · manyProvider · one
Shipment event log`tracking.status.event_log`A dated list of each status change on a shipment, with who made it and any note.	Core`modules/shipping/admin/shipments.ts`	Event · manyProvider · one
Delivery confirmation`tracking.status.delivered_at`The date the parcel was delivered, stored on the shipment and used to start the return window.	Core`prisma/schema.prisma`	Event · manyProvider · one
Failed or returned delivery`tracking.status.delivery_failed`A failed or returned-to-sender state that takes the shipment out of the delivered count.	Core`modules/orders/returnable.ts`	Event · manyProvider · one
Carrier status sync`tracking.status.carrier_sync`Automatic updates of a shipment's status from the carrier's scans.	Plugin	Event · manyProvider · one

Tracking pagetracking.pageShowWhere the customer looks up an order and sees its progress.

How to extend

SlotMany side by sideaccount.slot.order_status.mainA tracking plugin renders its map, recommendations or survey on the customer's order page.

Part	Litestore today	How to extend
Order lookup page`tracking.page.order_lookup`A store page where anyone enters an order number and email to see the order's status and parcels without signing in.	Core`app/(web)/orders/track`	Slot · many
Account order page`tracking.page.account_order`The signed-in customer's page for one order, showing its items, parcels and tracking links.	Core`app/(web)/dashboard/orders`	Slot · many
Progress steps`tracking.page.progress_steps`A row of steps (placed, paid, shipped, delivered) with the current step marked.	Core`modules/orders/order-progress.ts`	Slot · many
Parcel map`tracking.page.map`A map showing the parcel's last scanned location and route.	Plugin	Slot · many
Tracking page products`tracking.page.recommendations`Product suggestions or banners shown on the tracking page.	Plugin	Slot · many

Expected arrivaltracking.estimateShowThe date the customer is told to expect the parcel.

How to extend

ProviderOne per storedelivery estimateOne estimate provider per store may replace the calendar-based estimate with carrier or historical data.

Part	Litestore today	How to extend
Calendar estimate`tracking.estimate.calendar`An expected arrival date calculated from handling time, the rate's transit days and the store's shipping calendar.	Core`modules/shipping/delivery-estimate.ts`	Provider · one
Shipment arrival date`tracking.estimate.stored`An expected delivery date stored on each shipment and compared with today to detect lateness.	Core`prisma/schema.prisma`	Provider · one
Carrier estimate`tracking.estimate.carrier`An expected arrival date supplied by the carrier's tracking data.	Plugin	Provider · one
Historical estimate`tracking.estimate.historical`An expected arrival date calculated from past delivery times on the same route and carrier.	Plugin	Provider · one

Late and stuck parcelstracking.watchShowChecks that flag shipments needing attention.

How to extend

EventMany side by sideevent.shipment.delayed event.shipment.tracking_missingA plugin reacts to late or untracked shipments through the shipment watch events.

Part	Litestore today	How to extend
Late shipment check`tracking.watch.late`A daily check that marks a shipment delayed, with days late, once it passes its expected delivery date undelivered.	Core`modules/orders/shipment-delay.ts`	Event · many
Missing tracking check`tracking.watch.missing_tracking`A daily check that flags shipments marked shipped without a tracking number after a set number of days.	Core`jobs/cron.shipment-watch.ts`	Event · many
Staff alert`tracking.watch.staff_alert`An entry in the admin activity feed for a late or untracked shipment, with no email to the customer.	Core`jobs/domain-events.ts`	Event · many
Stalled parcel check`tracking.watch.stalled`A check that flags a parcel with no carrier scan for a set number of days.	Plugin	Event · many

Parcel loss covertracking.loss_coverShowOptional cover the shopper buys at checkout against loss, theft or damage.

How to extend

SlotOne per storecheckout.slot.delivery.below_methodsOne protection plugin per store renders its opt-in below the shipping methods.

Part	Litestore today	How to extend
Protection fee`tracking.loss_cover.fee`A small charge added at checkout that buys cover for the parcel.	Plugin	Slot · one
Protection claim`tracking.loss_cover.claim`A request the customer files when a covered parcel is lost, stolen or damaged.	Plugin	Slot · one
Reship or refund`tracking.loss_cover.reship`The resolution of an approved claim: a replacement shipment or a refund of the order.	Plugin	Slot · one

Phrase	Made of
branded tracking page	tracking.page.order_lookup tracking.page.progress_steps tracking.page.recommendations
order lookup	tracking.page.order_lookup
WISMO	tracking.page.order_lookup tracking.notify.email.shipped Short for "where is my order": the questions a tracking page and shipping emails are meant to answer.
shipping notifications	tracking.notify.email.shipped tracking.notify.email.out_for_delivery tracking.notify.email.delivered
shipping confirmation email	tracking.notify.email.shipped
delivery confirmation	tracking.status.delivered_at tracking.notify.email.delivered
SMS tracking updates	tracking.notify.other.sms
real-time tracking	tracking.status.carrier_sync tracking.status.event_log
auto carrier detection	tracking.number.carrier_detection
EDD	tracking.estimate.calendar Short for estimated delivery date.
predictive delivery date	tracking.estimate.historical
delay detection	tracking.watch.late tracking.watch.staff_alert
exception alerts	tracking.status.delivery_failed tracking.notify.email.delivery_problem
package protection	tracking.loss_cover.fee tracking.loss_cover.claim tracking.loss_cover.reship
post-purchase experience	tracking.page.order_lookup tracking.notify.email.shipped tracking.notify.email.delivered Used by tracking vendors for the tracking page and shipping messages together.

Order tracking and shipping notifications

What the phrases mean

Phrases left out

Sources