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Returns

You use returns when a customer sends goods back. Litestore helps you choose what goes back into stock and proposes a refund for the returned items.

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ABAva BrooksOrder #1044
Return #R-10071 × Linen shirt, M / Sand
●Requested
Refund requestCreated when the goods arrive
●No record
ChargebackNone on this order
●No record
Nothing restocked until the goods arrive$0.00 of $96.00 refunded

How it works

These are the steps you follow in the admin. The guide explains each one.

  1. 1New return
  2. 2Review
  3. 3Refund

More in Orders

Disputes

A dispute is a chargeback that a customer has raised through their bank. The Disputes queue keeps track of each one, so someone on your team responds before the deadline.

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Locations

A location is a place where you keep stock, and it can also be a place where customers collect their orders. Use this page when you add a warehouse or a shop, or when you need to let customers pick up orders.

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Orders

Each order has a single page in the admin that contains its complete record. You use this page to pack and ship the order, answer questions about it, and choose whether to issue a refund.

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Set up Returns in your store

The help center covers every screen and setting.

Read the guide