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Refunds

You use the refund queue when a customer should get money back. Litestore doesn't support instant refunds of part of an order. Instead, one person raises a refund request and another person approves it. The one exception is cancelling a whole order, which refunds it in full straight away and needs the financial permission. See Orders.

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Return requestedAva sends back 1 of 2 items
Refund raisedBy support, $48.00
ApprovedBy someone with refund approval
RefundedBack to the original card
Refunded of order total$0.00 / $96.00

More in Orders

Disputes

A dispute is a chargeback that a customer has raised through their bank. The Disputes queue keeps track of each one, so someone on your team responds before the deadline.

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Locations

A location is a place where you keep stock, and it can also be a place where customers collect their orders. Use this page when you add a warehouse or a shop, or when you need to let customers pick up orders.

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Orders

Each order has a single page in the admin that contains its complete record. You use this page to pack and ship the order, answer questions about it, and choose whether to issue a refund.

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Set up Refunds in your store

The help center covers every screen and setting.

Read the guide