Customer and support questions
Look up customers with the AI assistant, check how many come back, and prepare replies to their messages.
Customer questions fall into two groups. Some are about who the store's customers are and whether they come back, and the assistant answers those from the order history. Others are about answering the customers themselves, where the assistant can prepare a reply that you approve. Assistant explains the approval step and the autonomy ceiling.
Customer data
Support
Sources
These are the forum threads and help articles the questions on this page were collected from.
- Customers reports (Shopify Help Center)
- How is the returning customer rate calculated in analytics? (Shopify Community)
- Returning customer rate by product? (Shopify Community)
- Replying to conversations (Shopify Help Center)
- Where can I find customer messages on my online shop? (Shopify Community)
- Customer service (Shopify Help Center)
- How can I send an email to all of my customers at once? (Shopify Community)