Order questions
Ask the AI assistant about new and unshipped orders, then fulfill, cancel and print them in the admin.
Once orders start coming in, most questions are about new orders, orders that still need to ship and the status of a particular order. The assistant reads the store's orders and answers those questions. Shipping, cancelling and printing are done on the order page. Assistant explains how to open the chat.
Finding orders
Fulfillment
Sources
These are the forum threads and help articles the questions on this page were collected from.
- Adding tracking numbers to orders (Shopify Help Center)
- How to update or change tracking info once an order is fulfilled? (Shopify Community)
- Tracking number (Shopify Community)
- Where and how do I obtain tracking numbers for my customers' orders? (Shopify Community)
- Canceling orders (Shopify Help Center)
- Setting up order status updates (Shopify Help Center)
- Common Queries: Shopify User Guide and Troubleshooting (Cleverence)